James was truly understanding of my tight schedule and reluctance that any training would work on my out-of-control Pug, Kevin. Despite my reluctance, I had him over for a home demonstration. I was completely blown away! My incorrigible dog listened to orders for the first time! It was absolutely unbelievable. Today, my little Kevin is well-behaved and has stopped all the barking, chewing and biting that was destroying my life (and my furniture!). I cannot thank him enough.